Duties and Responsibilities

Client Service Delivery
Makes outbound calls in accordance with predetermined schedules and gathers relevant information.

Receives inbound calls
Finalises call at point of contact where possible
Deals with clients queries via telephone in adherence with productivity standards
Finalises complete loan application telephonically

Compliance
Adheres to service and quality standards.

Marketing
Telesales of OMF products to individual clients.

Personal Effectiveness
Accountable for productivity delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Accountable for individual sales targets, branch operations and service delivery through own efforts
Makes increased contributions by broadening individual skills.

Qualifications and Experience

Minimum Requirements
-Grade 12
-Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.
-Client Focus
-Gaining Commitment
-Initiating Action
-Ownership
-Technical Knowledge
-Competencies
-Collaboration (Relating)
-Leading with Influence
-Customer First
-Execution
-Strategic
-Innovation (Perspective)
-Personal Mastery (Learning)

Competencies
-Communicates Effectively
-Customer Focus
-Ensures Accountability
-Instills Trust
-Interpersonal Savvy
-Optimizes Work Processes
-Plans and Aligns

Education
Matriculation Certificate (Matric)