Senior ITS Training Officer - Department of Information Technology Services

job Description

UP Professional and Support
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES
SENIOR ITS TRAINING OFFICER
PEROMNES POST LEVEL 9

In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.

JOB PURPOSE:
This position is responsible for the development of training material and facilitation of training. Identify ITS training and related courseware in line with new and current technologies for UP environment. Attend to administration and marketing within the unit. Maintain training environment and ensure operational standards.

Duties and Responsibilities

The successful candidate’s responsibilities will include, but are not limited to:
Training operational and service excellence:
Design, develop, and deliver training programmes and individual classes;
Present instructor-led, virtual and online self-paced training sessions;
Develop and deliver new courses for new and existing ITS solutions, including all course materials, exercises, and skills evaluations;
Review training materials and documentation and keep them up to date with the supervision and guidance of the Training Manager;
Ensure staff attendance on the human resource system is updated;
Extract training data from the human resource system;
Compile and submit reports as required;
Communicate software problems and issues to software development and support teams;
Assist in the provisioning of regular and accurate management reporting on ITS Training service performance;
Assist the Training Manager to advance the departmental strategic objectives through operational activities;
Assist in the documentation of processes, procedures, policies, standards, and the application of best practice in the ITS Training Section;
Provide follow-up training support for UP staff attending courses;
Provide one-to-one training support to senior UP staff/management;
Attend to training request on the Enterprise Service Management system;
Contribute to the development and circulation of marketing material;
Attend to administration related to the training environment, and assist with obtaining quotations as required;
Create and update knowledge articles, maintain and update repository drive, and attend to set up and refreshments for training venues;
Maintain the training venue and report any issues, and ensure security protocols for the training venue are observed;

Training quality assurance:
Maintain and adhere to quality standards at all times;
Ensure compliance with health and safety policies and procedures to maintain a safe workplace and training environment;
Work with the Training Manager in developing the micro action plan for ITS training quality management;
Administer the training event feedback mechanisms, assisting to analyse results and to make recommendations for training improvement;
Conduct research on the latest technology and ITS training trends and make recommendations to management for course development and implementation;

Communication and teamwork:
Build an understanding of the ITS environment, and provide advice in terms of ITS offerings;
Build and maintain relationships with stakeholders to establish training needs and requirements;
Collaborate with other training departments within UP on training matters as needed and directed by the Training Manager;
Engage and provide information to the human resources management department;
Contribute and participate with other ITS staff on projects and identify opportunities;
Engage with the wider UP community in order to identify UP training opportunities;
Participate in ITS’ Cybersecurity Awareness Group and campaign.

Qualifications and Experience

A relevant three-years National Diploma, with
Three years’ experience in:
IT training;
Applying adult learning principles, methodologies, and course design techniques;
Working with multiple technologies in order to deliver training;
Working in a learning and development environment;
Microsoft office certification;
ITIL v4 certification;
Occupationally Directed Education, Training and Development practices certificate;
OR

A grade 12 certificate, with
Five years’ experience in:
IT training;
Applying adult learning principles, methodologies, and course design techniques;
Working with multiple technologies in order to deliver training;
Working in a learning and development environment;
Microsoft office certification;
ITIL v4 certification;
Occupationally Directed Education, Training and Development practices certificate.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
Knowledge of:
Administrative tasks that are associated with training and development;
Trends in ICT;
Enterprise and desktop applications;
How adults acquire and use knowledge, skills, and attitudes;
Applications and hardware;
Technical competencies:
Writing skills;
Presentation skills;
Enterprise Systems understanding;
Microsoft software;
Training need analysis;
Training facilitation skills;
Proficiency to train in English;
Behavioural competencies:
Ability to:
Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions;
Utilize office equipment and other relevant technology (software and systems) to meet business needs;
Integrate technology into the workplace using efficient and cost-effective approaches to improve program effectiveness, enhance decision-making, and understand the impact of technological change on the organization;
Present ideas in business-friendly and user-friendly language;
Identify problems, determine possible solutions, and actively work to resolve the issues;
Instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment;
Utilise knowledge of data collection policies and procedures, filing systems, and data management systems and programs, with the ability to compile, organize, and store both printed and electronic information. Skilled in reviewing, analysing, and synthesizing data to prepare accurate and informative reports;
Use the results of strategic analysis to establish and commit to a course of action in order to accomplish long-range goals or the vision of the organization;
Work in a team-oriented, collaborative environment;
Absorb new ideas and concepts quickly;
Develop and maintain strong relationships with clients or customers by listening to the client/customer and understanding and responding to identified needs;
Utilise knowledge of appropriate procedures for using, specific equipment or machines to meet defined quality and quantity standards;
Assist a group or individual to accomplish specific goals and manage change by providing the needed structure and environment for interactions to be effective;
Adjust effectively to work within new work structures, processes, requirements, or cultures;
Accomplish tasks and processes accurately and completely;
Use appropriate interaction skills and methods to guide individuals or groups to accomplish work;
Attend to difficult and complex situations with others to achieve resolution or ensure compliance with laws and regulations, using effective interpersonal skills and conflict resolution techniques to reduce tension and promote cooperation;
Deal with high stress situations calmly and effectively;
Possession of a designated level of technical skill or knowledge in a specific technical area(s), and the ability to keep up with current developments and trends in areas of expertise.